Recovering From Ransomware Attacks

MetroTech Managed IT Services, Recovering From Ransomware

Has Your System Been Corrupted By Ransomware?
Don’t Panic. Here Are Five Steps To Recovery.

You are working on your computer when you notice that things are not running as smoothly as normal; maybe errors begin popping up that a file cannot be opened or a file type is unknown; perhaps you are locked out of your system entirely and when you ping some coworkers, others are experiencing similar issues. Next thing you know, you receive a dreaded message on your screen and your fears are confirmed: your system is being attacked by ransomware.

Ransomware is a type of cyberattack where data is locked from users, and oftentimes is encrypted until the company pays a sum to the attacker, often demanded in Bitcoin. These types of cyberattacks are increasing year over year and becoming more dangerous in recent years. These can cost businesses hundreds of thousands or even millions of dollars. In 2020, the average ransom payment increased to nearly $250,000, compared to $100,000 in 2019, an increase of 250%.  

As COVID-19 changed the face of how we do business, more and more people work remotely. Cybercriminals are using this to their advantage. Those criminals are hoping that people are working virtually and using computers outside of established networks and more vulnerable to attack. They are also leveraging people’s fear about the pandemic; according to a Bitdefender Threat Landscape report, nearly half of all emails about the novel coronavirus are flagged as spam, one of the key ways malware is delivered to a computer.

How Does Ransomware Work?

Although it can be spread in a number of ways, ransomware is generally delivered via spam, phishing emails, or through social engineering efforts. Infection methods are continuously changing though and there are countless ways one’s technology can come into contact with this malware. Once in place, the ransomware then locks all files it can access by either using strong encryption or restricting access to those files. Finally, the malware demands a ransom to decrypt the files and restore full operations to the infected systems.

Who Should Be Worried?

Everyone. Attackers are agnostic when it comes to sector and business size – no business is too big or too small to be a target.  It is also increasingly evident that cybercriminals have no ethical bounds and have attacked schools, hospitals, and government agencies. Older organizations like these often have weaker controls and out-of-date or unsophisticated IT systems and should take extra caution to protect themselves and their data.  And although WIndows systems are the most common target, strains of ransomware exist for Macintosh and Linux operating systems as well.

MetroTech Managed IT Services, recovering from Ransomware attacks.

What Do I Do When Attacked?

Firstly, do not panic! Attackers are banking on a user making a quick, poor decisions to help their quest in attacking an organization’s data.  

  1. Record the details of the ransom note, taking a picture with your phone if possible.
  2. Do not turn off the affected computer but do immediately disconnect it from the network.
  3. Consider the ransom, remembering that paying does not always guarantee the safety of your data – As an example, the CIty of Baltimore estimates they paid $18.2 million to avoid an approximate $76,000 ransom.
  4. Consider engaging a firm such as MetroTech that specializes in computer security and ransomware recovery efforts.
  5. Fix the security problem that allowed for this attack in the first place.

Fixing The Security Problem Has A Number Of Facets.

  • Educate your employee population to ensure that phishing attempts and spam are recognized and reported properly.
  • Have a data backup plan in place.
  • Engage a Managed IT Service Provider that can help you navigate the solutions that will keep your data and business safe.

At MetroTech, we have the experience to help you put the proper technology in place to manage your network and protect your data so that in the event of an unforeseen disaster, that data can be recovered and you can return to normal operations in record time.  Call us at (727) 230-0332 today or contact us on our website here. Let’s discuss your current technology and find a solution that is right for you.

MetroTech Managed IT Services, Recovering From Ransomware

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4.9
Based on 111 reviews
Mm W profile picture
Mm W
5 months ago
We have been using Metro Tech at my office for several years and they have always been quick and helpful. Dylan typically is the one helping me personally and he is quick and thorough!
Elizabeth Reinhardt profile picture
Elizabeth Reinhardt
6 months ago
We recently transitioned our phone service to MetroTech, and also had them migrate our outdated external shared hard-drive to Sharepoint. Both services were handled with professionalism and efficiency. Jake had our phones up and working quickly, and we experience no down time. Donuvin and Dylan were communicative and quick with the Sharepoint transfer; they knew we had a tight deadline and they made it happen! So far we've had wonderful response times when we have questions or need tweaks to either system. Thank you MetroTech!
Mike albanese profile picture
Mike albanese
6 months ago
Jake did a great job in resolving the issues I had. There was excellent follow up to make sure the issues were taken care of. I highly recommend.
Catherine Dundee profile picture
Catherine Dundee
10 months ago
I was having an emergency with a program that was missing from our server. Dylan from Metrotech called me immediately and walked me through the process of finding the missing program. He was so patient with me since I am not particularly computer savvy and resolved the issues within a few minutes. I would highly recommend him.
Brooke Massey profile picture
Brooke Massey
10 months ago
Dylan at MetroTech is easy to work with, friendly and professional. He makes my frustration of IT work a breeze. Im thankful Metrotech is here to support our IT surgery center needs.
Coast to Coast Furniture profile picture
Coast to Coast Furniture
10 months ago
Can't recommend these guys enough. Saved me from a huge black Friday failure. Dylan came in and got my Voice over Ip phones, network, crm and fire wall all back up and running after a week of being down super-fast and was extremely knowledgeable explaining it to me. Thanks again Dylan
Matthew Moll profile picture
Matthew Moll
11 months ago
I’ve been using MetroTech for my business’s IT support and cybersecurity needs, and I couldn’t be more satisfied. Operating in a highly regulated industry means I can’t afford anything less than top-tier service when it comes to system implementation, management, and cybersecurity support.

My experience with MetroTech has been exceptional from start to finish. Danaysia does an outstanding job coordinating my firm’s needs with their technical team, ensuring everything runs smoothly. Dylan has been especially impressive as he’s quick to respond, thorough in diagnosing issues, and always ensures problems are resolved efficiently. I truly appreciate Dylan’s consistent follow-up and his commitment to making sure every detail is handled correctly.

I also greatly appreciate how Eric, Sean, Donuvin, and Anthony went above and beyond to review my firm’s Written Information Security Program (WISP), ensuring full compliance with industry standards.

I highly recommend MetroTech to any business seeking reliable, knowledgeable, and proactive IT and cybersecurity support.
Chris Lawson profile picture
Chris Lawson
11 months ago
Thank God for Metro Tech and Sean Gaynor! Never a problem that cant be solved! Very prompt , efficient and the added bonus He always has a smile on his face! This company and employee has saved us from "so many headaches" if you are looking for IT This is the place!!!!
Kam Simpson profile picture
Kam Simpson
12 months ago
MetroTech is great. All the staff are friendly and responsive. Eric, the owner is so down to earth and professional. Danaysia always answers the phone and quickly dispatches whatever help we need. Dylan has been our onsite tech, and he is so knowledgeable and yet explained things in simple terms as he swiftly handled our issues. Javier was helpful and friendly as he was learning the ropes with Dylan. Overall, an awesome team that gets the job done! Highly recommend!
Jill Delaney profile picture
Jill Delaney
12 months ago
Metro Tech is the best there is. Always there to help when needed.
Donuvin is my hero. Always handles our issues with our computers and any other networking problems that may arrive. We highly recommend them.
lee zerfass profile picture
lee zerfass
1 year ago
Dylan with MetroTech did a fantastic job on-site and remotely with one of our more challenging problems. Excellent technician and company to help us.
Jackie Durdun profile picture
Jackie Durdun
1 year ago
I had a amazing experience leveraging MetroTech IT. Dylan was very knowledgeable and helped me with several IT issues I had. He was very professional and customer service oriented. Thank you Dylan!!
Alicia Spoto profile picture
Alicia Spoto
1 year ago
Always a great experience working with Dylan at Metrotech! He provides prompt service, great communication, and always ensures any IT issues are fully resolved. Highly recommend!
Boyd Blackburn profile picture
Boyd Blackburn
1 year ago
They came out to my Bar on short notice and got my POS and computers working in record time! Really came through when I needed them definitely will be using them again. Very professional and considerate. Good people!!
Cindy Butler profile picture
Cindy Butler
2 years ago
MetroTech's staff is always prompt, professional and courteous. They take the time to listen to your concerns and have the knowledge to fix your tech needs. I highly recommend!
Ashley rodriguez profile picture
Ashley rodriguez
2 years ago
Amazing as always
Alexa Kunzig profile picture
Alexa Kunzig
2 years ago
Erin Maldeis profile picture
Erin Maldeis
2 years ago
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The Grand Reserve Info
2 years ago
Work orders are always responded to in a timely manner. Sean was quick to come out to make the repairs and very friendly. Always a pleasure to work with!
Bob Lewis profile picture
Bob Lewis
2 years ago
Eric and the team at MetroTech are life savers! They are knowledgeable and professional, and always respond quickly when we need them. We strongly recommend them to anyone who needs reliable IT support.
Rodolfo Velez profile picture
Rodolfo Velez
2 years ago
Jason Friedley profile picture
Jason Friedley
2 years ago
We have worked with MetroTech longer than I can remember and they have always gone above and beyond to keep our remote sites running. Just now, the owner himself came on site to resolve some power issues throughout our network and install failover to a mobile network within an hour of our local crew getting on site themselves. I highly recommend them to anyone in their service area.
Mike Benson profile picture
Mike Benson
2 years ago
Just a quick note letting you know that Dylan did a great job hooking us up to our new internet provider. He was very polite and knowledgeable. I felt bad that he had to deal with WOW'S tech support. You have a great company and employees. We are lucky to have your company taking care of our technology needs.
Dave L profile picture
Dave L
2 years ago
Working with metro tech has been great. Always responsive and prompt. Have not had any issues with support. Highly recommend th sir services!
Sheila Marie C. (Here I Am) profile picture
Sheila Marie C. (Here I Am)
2 years ago
Bringing Eric and Donuvin into our in house departmental discussion of plans - both those we are doing solo and with Metro Tech - is a confirmation of why we are working with them to begin with: mutual respect and trust. So glad we have a partnership with Metro Tech.
Frank Coll profile picture
Frank Coll
2 years ago
While on hold with Laura she arranged to have a tech visit our office. Within 30 minutes the tech arrived and solved the problem.
Patrick Murnan profile picture
Patrick Murnan
2 years ago
We have been using MetroTech for several years now for IT and networking support for my multi-location business throughout the Tampa metroplex. Eric and his team have proven time-and-time again to be knowledgeable, efficient, hard-working, and good communicators. Our go-to service representative is Eric, who goes above and beyond to make sure that whatever problem we are having gets fixed. He is a pleasure to work with and never fails to find an effective solution to even our most complicated problems.
Richard Dennis profile picture
Richard Dennis
2 years ago
We have used this great company for many years in our professions and at home - they are the finest available and this community is so fortunate to have such consummate professionals. They are professional, friendly, helpful, patient and very kind - they never make you feel inadequate. We are so happy having just used their services again for a new device - you cannot do better than Eric and his crew - each one is a prize!
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