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Privacy Policy

Last Updated: November 11, 2025

1. Introduction

MetroTech IT & MetroTech LLC (“we,” “us,” or “our”) operates the website https://mettec.net/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

  • Name, email address, phone number, and business name when you contact us
  • Company information when requesting IT services
  • Billing and payment information for services rendered
  • Technical information about your IT infrastructure when providing services

Automatically Collected Information

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our Site
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our IT services
  • Process your inquiries and respond to your requests
  • Send you service updates, security alerts, and support messages
  • Improve our website and services
  • Understand how users interact with our Site
  • Comply with legal obligations
  • Detect, prevent, and address technical issues or fraud
  • Send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

  • Consent: When you provide explicit consent for specific purposes
  • Contract Performance: To fulfill our service agreements with you
  • Legitimate Interests: To improve our services and ensure security
  • Legal Obligations: To comply with applicable laws and regulations

5. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
  • Business Transfers: In connection with any merger, sale, or acquisition
  • Legal Requirements: When required by law or to protect our rights
  • Professional Advisors: Lawyers, accountants, and consultants as needed

We do not sell your personal information to third parties.

6. Third-Party Services

Our Site may contain links to third-party websites and services, including:

  • Social media platforms
  • Analytics providers (Google Analytics)
  • Embedded content from other websites

These third parties have their own privacy policies. We are not responsible for their practices.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our Site
  • Improve Site functionality
  • Provide targeted advertising

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

For more information, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

For EU Residents (GDPR Rights):

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to certain types of processing
  • Right to Withdraw Consent: Withdraw consent at any time
  • Right to Lodge a Complaint: File a complaint with your supervisory authority

For California Residents (CCPA/CPRA Rights):

  • Right to Know: What personal information we collect and how we use it
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the sale or sharing of your personal information
  • Right to Non-Discrimination: Not be discriminated against for exercising your rights
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit: Limit use of sensitive personal information

For Other US Residents:

Rights vary by state. Contact us to learn more about your specific rights.

To exercise any of these rights, please contact us at the information provided below.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. International Data Transfers

If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our Site, you consent to the transfer of your information to the United States.

For EU residents, we ensure adequate safeguards are in place for international transfers in accordance with GDPR requirements.

12. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Do Not Track Signals

Some browsers have a “Do Not Track” feature. Currently, we do not respond to Do Not Track signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

We encourage you to review this Privacy Policy periodically for any changes.

15. SMS Privacy Policy

If you have opted-in to receive SMS messages from MetroTech IT, and you would no longer like to receive messages, please respond with STOP to end messaging. For help, or more information regarding our services, please respond with HELP. For further support or assistance, please email support@mettec.net, or call 727-230-0332 to contact MetroTech IT.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

MetroTech IT & MetroTech LLC
Clearwater, FL

Email: contact@mettec.net
Phone: (727) 230-0332
Website: https://mettec.net/contact/

For EU residents, you may also contact your local data protection authority.

MetroTech Customer Service

Contact Form


MetroTech IT place picture
MetroTech IT
4.9
Based on 111 reviews
Mm W profile picture
Mm W
5 months ago
We have been using Metro Tech at my office for several years and they have always been quick and helpful. Dylan typically is the one helping me personally and he is quick and thorough!
Elizabeth Reinhardt profile picture
Elizabeth Reinhardt
6 months ago
We recently transitioned our phone service to MetroTech, and also had them migrate our outdated external shared hard-drive to Sharepoint. Both services were handled with professionalism and efficiency. Jake had our phones up and working quickly, and we experience no down time. Donuvin and Dylan were communicative and quick with the Sharepoint transfer; they knew we had a tight deadline and they made it happen! So far we've had wonderful response times when we have questions or need tweaks to either system. Thank you MetroTech!
Mike albanese profile picture
Mike albanese
6 months ago
Jake did a great job in resolving the issues I had. There was excellent follow up to make sure the issues were taken care of. I highly recommend.
Catherine Dundee profile picture
Catherine Dundee
10 months ago
I was having an emergency with a program that was missing from our server. Dylan from Metrotech called me immediately and walked me through the process of finding the missing program. He was so patient with me since I am not particularly computer savvy and resolved the issues within a few minutes. I would highly recommend him.
Brooke Massey profile picture
Brooke Massey
10 months ago
Dylan at MetroTech is easy to work with, friendly and professional. He makes my frustration of IT work a breeze. Im thankful Metrotech is here to support our IT surgery center needs.
Coast to Coast Furniture profile picture
Coast to Coast Furniture
10 months ago
Can't recommend these guys enough. Saved me from a huge black Friday failure. Dylan came in and got my Voice over Ip phones, network, crm and fire wall all back up and running after a week of being down super-fast and was extremely knowledgeable explaining it to me. Thanks again Dylan
Matthew Moll profile picture
Matthew Moll
11 months ago
I’ve been using MetroTech for my business’s IT support and cybersecurity needs, and I couldn’t be more satisfied. Operating in a highly regulated industry means I can’t afford anything less than top-tier service when it comes to system implementation, management, and cybersecurity support.

My experience with MetroTech has been exceptional from start to finish. Danaysia does an outstanding job coordinating my firm’s needs with their technical team, ensuring everything runs smoothly. Dylan has been especially impressive as he’s quick to respond, thorough in diagnosing issues, and always ensures problems are resolved efficiently. I truly appreciate Dylan’s consistent follow-up and his commitment to making sure every detail is handled correctly.

I also greatly appreciate how Eric, Sean, Donuvin, and Anthony went above and beyond to review my firm’s Written Information Security Program (WISP), ensuring full compliance with industry standards.

I highly recommend MetroTech to any business seeking reliable, knowledgeable, and proactive IT and cybersecurity support.
Chris Lawson profile picture
Chris Lawson
11 months ago
Thank God for Metro Tech and Sean Gaynor! Never a problem that cant be solved! Very prompt , efficient and the added bonus He always has a smile on his face! This company and employee has saved us from "so many headaches" if you are looking for IT This is the place!!!!
Kam Simpson profile picture
Kam Simpson
12 months ago
MetroTech is great. All the staff are friendly and responsive. Eric, the owner is so down to earth and professional. Danaysia always answers the phone and quickly dispatches whatever help we need. Dylan has been our onsite tech, and he is so knowledgeable and yet explained things in simple terms as he swiftly handled our issues. Javier was helpful and friendly as he was learning the ropes with Dylan. Overall, an awesome team that gets the job done! Highly recommend!
Jill Delaney profile picture
Jill Delaney
12 months ago
Metro Tech is the best there is. Always there to help when needed.
Donuvin is my hero. Always handles our issues with our computers and any other networking problems that may arrive. We highly recommend them.
lee zerfass profile picture
lee zerfass
1 year ago
Dylan with MetroTech did a fantastic job on-site and remotely with one of our more challenging problems. Excellent technician and company to help us.
Jackie Durdun profile picture
Jackie Durdun
1 year ago
I had a amazing experience leveraging MetroTech IT. Dylan was very knowledgeable and helped me with several IT issues I had. He was very professional and customer service oriented. Thank you Dylan!!
Alicia Spoto profile picture
Alicia Spoto
1 year ago
Always a great experience working with Dylan at Metrotech! He provides prompt service, great communication, and always ensures any IT issues are fully resolved. Highly recommend!
Boyd Blackburn profile picture
Boyd Blackburn
1 year ago
They came out to my Bar on short notice and got my POS and computers working in record time! Really came through when I needed them definitely will be using them again. Very professional and considerate. Good people!!
Cindy Butler profile picture
Cindy Butler
2 years ago
MetroTech's staff is always prompt, professional and courteous. They take the time to listen to your concerns and have the knowledge to fix your tech needs. I highly recommend!
Ashley rodriguez profile picture
Ashley rodriguez
2 years ago
Amazing as always
Alexa Kunzig profile picture
Alexa Kunzig
2 years ago
Erin Maldeis profile picture
Erin Maldeis
2 years ago
The Grand Reserve Info profile picture
The Grand Reserve Info
2 years ago
Work orders are always responded to in a timely manner. Sean was quick to come out to make the repairs and very friendly. Always a pleasure to work with!
Bob Lewis profile picture
Bob Lewis
2 years ago
Eric and the team at MetroTech are life savers! They are knowledgeable and professional, and always respond quickly when we need them. We strongly recommend them to anyone who needs reliable IT support.
Rodolfo Velez profile picture
Rodolfo Velez
2 years ago
Jason Friedley profile picture
Jason Friedley
2 years ago
We have worked with MetroTech longer than I can remember and they have always gone above and beyond to keep our remote sites running. Just now, the owner himself came on site to resolve some power issues throughout our network and install failover to a mobile network within an hour of our local crew getting on site themselves. I highly recommend them to anyone in their service area.
Mike Benson profile picture
Mike Benson
2 years ago
Just a quick note letting you know that Dylan did a great job hooking us up to our new internet provider. He was very polite and knowledgeable. I felt bad that he had to deal with WOW'S tech support. You have a great company and employees. We are lucky to have your company taking care of our technology needs.
Dave L profile picture
Dave L
2 years ago
Working with metro tech has been great. Always responsive and prompt. Have not had any issues with support. Highly recommend th sir services!
Sheila Marie C. (Here I Am) profile picture
Sheila Marie C. (Here I Am)
2 years ago
Bringing Eric and Donuvin into our in house departmental discussion of plans - both those we are doing solo and with Metro Tech - is a confirmation of why we are working with them to begin with: mutual respect and trust. So glad we have a partnership with Metro Tech.
Frank Coll profile picture
Frank Coll
2 years ago
While on hold with Laura she arranged to have a tech visit our office. Within 30 minutes the tech arrived and solved the problem.
Patrick Murnan profile picture
Patrick Murnan
2 years ago
We have been using MetroTech for several years now for IT and networking support for my multi-location business throughout the Tampa metroplex. Eric and his team have proven time-and-time again to be knowledgeable, efficient, hard-working, and good communicators. Our go-to service representative is Eric, who goes above and beyond to make sure that whatever problem we are having gets fixed. He is a pleasure to work with and never fails to find an effective solution to even our most complicated problems.
Richard Dennis profile picture
Richard Dennis
2 years ago
We have used this great company for many years in our professions and at home - they are the finest available and this community is so fortunate to have such consummate professionals. They are professional, friendly, helpful, patient and very kind - they never make you feel inadequate. We are so happy having just used their services again for a new device - you cannot do better than Eric and his crew - each one is a prize!
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IT Managed Services | Tampa Bay FL
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